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of the non-profit association RelateWorks® e.V.

§1 Validity towards entrepreneurs and definitions of terms

1.1 The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order. 1.2 “Consumer” in the sense of these terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his commercial or independent professional activity.

§2 Conclusion of a contract, storage of the contract text

2.1
The following regulations on the conclusion of contracts apply to orders placed via our order form on our homepage www.RelateWorks.de.

2.2
In the event of the conclusion of the contract, the contract shall be concluded with

RelateWorks® e.V.
c/o Knaack
Herpeleweg 4b
78359 Nenzingen | Bodensee
Deutschland

info (at) RelateWorks.de

is achieved.

2.3
The presentation of the goods on our homepage does not represent a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a sales contract.

2.4
Upon receipt of an order, the following regulations apply: The consumer submits a binding offer to enter into a contract by successfully completing the ordering process provided on our homepage.

The order is placed in the following steps:

1) You fill out the order form, indicating the desired goods and quantity.
2) You enter your personal contact details.
3) After checking again, you send the order form.
4) You will receive an order confirmation by e-mail from RelateWorks® e.V.

5) You will receive an invoice from RelateWorks® e.V. with a request for payment.

6) As soon as we have received the entire invoice amount including shipping costs, quoting the order number, RelateWorks® e.V. will ship your order.

Before the binding sending of the order, the consumer can return to the website where his own order details are recorded and input errors are corrected or the order process is aborted by closing the Internet browser by pressing the “Back” button contained in the Internet browser used by him after checking his details. We will immediately confirm receipt of the order by an automatically generated e-mail (“order confirmation”). With this we accept your offer.

2.5
You can also view the GTC at any time at www.RelateWorks.de. For security reasons, your order data is no longer accessible via the Internet.

§3 Prices, shipping costs, payment, maturity

3.1 The prices quoted include the statutory value added tax and other price components. Based on the weight of the ordered quantity, any shipping costs will be charged. 3.2 The consumer uses the possibility of payment in advance. 3.3 By choosing payment in advance, the consumer undertakes to pay the purchase price immediately after conclusion of the contract.

§4 Delivery

4.1 Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment.   4.2 The consumer chooses payment in advance, RelateWorks® e.V. does not ship the goods before receipt of payment.

§5 Retention of title

We retain title to the goods until the purchase price has been paid in full.

§6 Right of withdrawal

You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the goods before the deadline – by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the item shall be sufficient to comply with the revocation period.  The revocation is to be addressed to:

RelateWorks® e.V.
Kerstin Knaack
D-78359 Nenzingen | Bodensee

info (at) RelateWorks.de

Consequences of revocation In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the received performance and benefits (e.g. benefits of use), or are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to compensate us for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond the inspection of its properties and functionality. By “testing the properties and functionality” we mean testing and trying out the respective goods, such as is possible and customary in a retail store. Goods that can be shipped by parcel are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of € 40,– or if, in case of a higher price of the goods, you have not yet rendered the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt. End of the cancellation policy   

§7 Contractual regulation regarding the return costs in case of revocation

Should you make use of your right of revocation, the following agreement shall apply in accordance with § 357 para. 2 BGB (German Civil Code), according to which you shall bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of € 40,– or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return is free of charge for you.  

§8 Contract language

Only German is available as the contract language.